For our tenants

Do you live in a building we manage? Here you can report damage and ask questions, find forms and certificates and the most important information about your town. Your tenancy agreement or letters from us show whether we manage your building.

Looking for a flat? See our flats to rent

Report an issue Emergency Forms Your town Questions

Report an issue

This is the English version of our tenant page. The printed forms and the linked town pages are in German. We usually reply in German, but we are happy to try English if needed.

Deutsch

Damage in your flat, a complaint, a certificate or a question about your service charge statement? Choose your topic and write to us, in English if you like. A short description and photos help us deal with your request faster. You can send the form at any time. We deal with requests on working days. If water is leaking or it is another emergency, please read the emergency information directly below first.

Emergency information

Real emergencies are rare, for example water that cannot be stopped, the heating failing in winter or a power cut in the whole building. In an emergency, please call us: +49 209 81 82 766. If nobody answers, leave a message on the answering machine or report the damage through the form. Further emergency contacts are on the notice posted in your building. If you cannot find any there, we will give them to you on request.

Gas smell or fire: call 112 first, or the emergency service of your gas supplier. If you smell gas, leave the flat, do not touch light switches or electrical devices and only make phone calls once you are outside. Let us know afterwards.

    First choose who you are. You will then only see the fields that apply to you. Required fields are marked with *.

    Who are you? *

    What is it about? *
    Damage: the house rules (Hausordnung) apply. If it is an emergency, please read the emergency information first.
    Acute noise at night? That is a matter for the public order office (Ordnungsamt) or the police. Write to us so that we can sort the matter out with the tenant.
    Do you need a Wohnungsgeberbestätigung to register your address? There is a separate topic for it: Request a Wohnungsgeberbestätigung.
    If the authority gave you its own form, upload it here. You may black out details we do not need for the certificate. JPG, PNG or PDF, 5 MB at most.
    How it works: we issue the Wohnungsgeberbestätigung (the landlord's confirmation that you moved in) and sign it. We will send the confirmation to you by post at your new flat. Please make sure your name is on the letterbox. The confirmation itself is a German document, because the registration office (Meldebehörde) expects it in German. You must register with the registration office within two weeks of moving in (§ 17 Abs. 1 BMG). If the confirmation does not reach you in time, tell the registration office straight away (§ 19 Abs. 2 BMG). We do not need your ID or a copy of it. If someone moves into your existing flat, please also send us the notice Change of name or people moving in or out, because the confirmation is only for the registration office and does not update our tenant records.
    The day you move or moved into the flat.
    One person per line, with first name and surname. Include your own name if you moved in yourself.
    Good to know: the service charge statement (Nebenkostenabrechnung) comes once a year. It must reach you no later than twelve months after the end of the billing period. More under Frequently asked questions. If your bank details have changed, please choose the topic “Rent, deposit or bank details”.
    Lost key: please report it as soon as possible. We will discuss with you whether a spare key is enough or whether locks need to be changed. Whether you have to pay depends mainly on whether the loss was your fault.
    Which keys were lost? *
    An approximate date is fine.
    For example a tag with a name or address. This helps us decide whether locks need to be changed.
    Good to know: only fill in the sections that apply to you. This notice does not change your tenancy agreement. Taking in further people may need the landlord's permission (§§ 540, 553 BGB). Please only send proof, such as a marriage certificate, if we ask for it.
    Change of name
    Someone moved in
    One person per line, for example: Anna Muster, 01.11.2026. This notice does not replace the Wohnungsgeberbestätigung, because everyone who moved in needs it to register with the registration office. Send this notice first, then request the confirmation with the topic Request a Wohnungsgeberbestätigung.
    Someone moved out
    One person per line.
    Good to know: this message is not a notice to end your tenancy. Please send your notice to us signed by post, for example with the form Kündigung durch den Mieter (in German). We will arrange the date for handing over the flat with you.
    The day you move out.
    If you already know it, for example for the final service charge statement.
    We will get back to you and agree the date with you.
    Invoices: Please upload the invoice below as a PDF. Please address it to the owner c/o Moselewski Immobilien, Wilhelminenstr. 100, 45881 Gelsenkirchen, with the property address and the order date.
    For example the name of your business, your utility company or your authority.
    First name and surname.First name and surname. Writing on behalf of a relative or neighbour? Please also give the tenant's name in the description.
    Tenants: the address of the flat you rent or rented from us. Owners: the address of the building concerned.The address of the flat you rent or rented from us.The address of the building concerned. If it is about several buildings, one address is enough.If it is about a particular building, please give its address.
    Helps us find the right flat, for example 2nd floor left.
    Required for damage, to arrange a visit by the tradesperson. Otherwise phone or e-mail.Phone or e-mail, one of them is enough.Required, to arrange a visit by the tradesperson.Phone or e-mail, one of them is enough.
    For our answer. You will receive a short confirmation of receipt.
    For example, if the tradesperson should call someone else.
    So the tradesperson can suggest a suitable appointment straight away.
    Describe your request in a few sentences. You may write in English.What are you looking for? For example the type of property, location, size and price range. You may write in English.What happened, when and how often? A short log with dates and times helps us.What did you notice, when and where (for example stairwell, cellar, outdoor area)?What happened and where exactly? Is the damage still active, for example is it still dripping?Which property is it (number of flats, commercial units, garages), who manages it now and from when are you looking for a new manager?For example, by when you need it.For example, by when you need the confirmation.Where and how did you lose it?For example, if anything else has changed.For example, anything you would like to clear up about the handover.Which property is it (type, size, location) and by when would you like to sell?What are you looking for? For example the number of rooms, size, location and from when. You may write in English.Which listing is it about? Feel free to give the listing ID (Immobilien-ID) and when you are free for a viewing.Which listing is it about? Feel free to give the listing ID (Immobilien-ID) and when you are free for a viewing.Please give the invoice or order number and the order date.Which meter or supply is it about, and what do you need from us, for example access to the plant room?6000 characters left.
    A date or a rough indication is enough.
    Photos (optional)Files (optional)Up to 3 files in JPG, PNG or PDF format, each up to 5 MB. Your browser makes large photos smaller automatically. Please photograph only the damage and avoid people where possible. Do not send us ID documents, bank statements or medical papers.Up to 3 files in JPG, PNG or PDF format, each at most 5 MB, for example an invoice or a photo of the meter.

    We will get back to you promptly, usually within three working days.

    How we handle your data is explained in our privacy policy.

    Why in writing?

    Everything in one place: your request reaches us with all details and photos, so nothing gets lost.

    No office hours needed: you can also write to us in the evening and at weekends.

    Prefer e-mail? vermietung@moselewski.de

    Forms and certificates

    You can do a lot directly online with our form, for example request the Wohnungsgeberbestätigung (landlord’s confirmation of moving in, required for registering your address) for the registration office. Where we need your signature, for example for applications or your notice to end the tenancy, you will find the form to print here.

    The forms are in German.

    You are moving in

    During your tenancy

    You are moving out

    Need a certificate?

    Print a PDF form, fill it in and send it signed by post to Moselewski Immobilien, Wilhelminenstr. 100, 45881 Gelsenkirchen, Germany. A scan or an e-mail is not enough for these forms.

    Information about your town

    Each town sets its own rent index (Mietspiegel), waste collection dates and snow and ice clearance. Here you will find the official pages of the towns where we manage buildings. These pages are in German.

    Gelsenkirchen
    Herne
    Essen
    Bochum
    Marl
    Dorsten

    The links lead to the pages of each town, which are in German. The towns are responsible for their content.

    Frequently asked questions

    I have damage in my flat. How do I report it?

    Fastest through the form above on this page, with the topic “Damage or something is not working”, a short description and photos. We arrange a tradesperson. What applies in an emergency is in the emergency information.

    When will I get my service charge statement?

    You get the service charge statement (Nebenkostenabrechnung) once a year. By law it must reach you no later than twelve months after the end of the billing period. Ask questions about the statement or your credit balance through the form with the topic “Service charge statement (Nebenkostenabrechnung)”.

    I need a rent certificate or another certificate for an authority. How do I get it?

    Choose “Request a certificate (e.g. rent certificate)” in the form and the type of certificate. If the authority gave you its own form, upload it there. There is a separate topic for the Wohnungsgeberbestätigung: Request a Wohnungsgeberbestätigung. We issue it and send it to you by post at your new flat.

    Who clears the snow and when is the rubbish collected?

    Each town handles this differently, and some duties are also set out in your tenancy agreement or the house regulations (Hausordnung). You will find the links for your town above under “Information about your town”.

    Can I write to you in English?

    Yes. Use the form on this page or write to vermietung@moselewski.de. We usually reply in German, but we are happy to try English if needed.

    I am looking for a flat. Where can I find available flats?

    All available flats are under Flats to rent. Write to us at vermietung@moselewski.de and we will arrange a viewing.

    Moselewski Immobilien

    Wilhelminenstr. 100
    45881 Gelsenkirchen
    Germany
    Visits by appointment

    Contact

    Tenants: vermietung@moselewski.de
    Owners and general enquiries: info@moselewski.de
    Utility companies, authorities and tradespeople: versorger@moselewski.de

    Emergency information

    Deutsche Website